Contact Us

If you have questions about your account, payments, bonuses, or site use, our support team is here to help. This page explains the main ways to reach us and what to provide so we can assist you quickly and clearly.

How to reach us

Support options vary by availability, so choose the channel that fits your issue. For quick answers, start with our FAQ or visit our support center on the site. If you don’t find what you need, use live chat for real-time help, email for written requests, or the on-site contact form to send a message directly.

Email support

Email is best for account-related questions, verification documents, payment follow-ups, or any matter that benefits from a written record. Send your message to support@sunrisecasinos.com and include the details listed below so our team can review your request. Response times vary depending on the request, and replies may reference our terms and conditions.

Live chat

Live chat is a convenient option for quick questions or basic troubleshooting when it’s available on the site. Use chat for things like account access help, simple transaction checks, or short technical guidance. Keep in mind complex issues may require email follow-up or additional documentation.

Contact form

If you prefer to send a message through the website, use the contact form found on the support pages. The form routes your message to the right team and is a good choice for non-urgent requests or when you want to attach files directly.

What you may need to include

To help us resolve your issue faster, please be ready to provide:

• Your full name, and the email address registered with your account
• Your username or account ID if available
• A short description of the issue, including relevant dates
• Screenshots, transaction references, or uploaded documents when applicable

Do not share sensitive information like full payment card numbers in a message. If verification is required, we’ll explain what documents are needed and how to submit them securely.

We're here to help

If you need assistance, reach out through the method that suits your situation—FAQ, live chat, email at support@sunrisecasinos.com, or the contact form. Our team will review your message and follow up as needed, with any guidance tied to our site policies and terms.