Terms and Conditions

These conditions govern your access to and use of the Sunrise Casino website, your player account, games, promotions, and related services. By registering, logging in, depositing, or using the platform in any way, you agree to these terms. This page sets out the main rules, rights, and responsibilities that apply when you use the site or play for real money.

We operate Sunrise Casino as the platform operator. Our aim is to be clear about how the site works, what we and you may do, and what steps we take to keep play fair and secure.

Who may use the platform — eligibility and legal location

Sunrise Casino is intended for adults only. You must be at least the legal gambling age in the jurisdiction where you are located to open an account or place bets. It is your responsibility to ensure online gambling is lawful where you are.

We may restrict or block access from certain countries or regions. Even when you can access the site, some games, payment methods, or promotions may not be available in your location.

Creating your account — basic registration rules

To open an account you must provide accurate, complete, and up-to-date personal information. Accounts must be registered in your own name, and you may only hold the number of accounts permitted by Sunrise Casino.

We may suspend, restrict, or close accounts that contain false or incomplete information, or when account ownership is in question. You must notify us promptly of any changes to your contact or payment details.

Identity checks and verification

We may ask you to verify your identity, age, address, or payment method ownership. Verification can require documents such as a government ID, proof of address, and proof of payment. These checks help prevent fraud, money laundering, and underage play.

Verification may take time. We may limit account activity, including deposits and withdrawals, until checks are complete.

Use of your player account — security and responsibility

You are responsible for keeping your login details confidential. Do not share your account, password, or access with others. Any activity that occurs under your account is your responsibility unless we determine otherwise after investigation.

Accounts are personal. They cannot be transferred, sold, or used on behalf of another person.

Deposits, withdrawals, and account balances

Sunrise Casino accepts a range of payment methods, including AstroPay Card, Bitcoin, MasterCard, Neteller, Skrill, Visa, and eZeeWallet. Supported currencies include Australian dollars, Bitcoin, Canadian dollars, euros, New Zealand dollars, United States dollars, and South African rand.

Processing times, limits, fees, and availability differ by method, and may change. Withdrawals are subject to verification checks and may be reviewed before approval. To maintain security we may temporarily freeze transactions while we confirm identity, payment ownership, or unusual activity.

Key points to note:

• Minimum deposit requirements may apply to specific offers.
• A minimum withdrawal amount of $100 applies to cashouts.
• We may set or change deposit and withdrawal limits for individual accounts for security and compliance reasons.

Bonuses and promotions — general rules and the welcome offer

Promotional offers, including free spins, deposit matches, and cashback, are subject to separate bonus terms in addition to these site terms. Always review the specific promotion rules before participating.

Highlights of our welcome offer and general bonus policy:

• 200% Welcome Bonus — deposit match up to $1,000, with a minimum deposit of $30.
• Wagering requirement: 30x the bonus amount for eligible games.
• Eligible games for the welcome bonus: slots and keno.
• Contribution and weighting: slots and keno contribute 100% at 30x; table games and video poker contribute 100% but at 60x; live casino games, baccarat, craps, pai gow poker, roulette, sic bo, slot tournaments, fish catch, and war do not contribute and are excluded.
• Default bonus state: non-sticky. Bonus funds are non-cashable and may be removed upon withdrawal; eligible winnings become cashable after meeting wagering requirements.
• Activation: welcome bonuses apply automatically upon qualifying deposit; other bonuses may require opt-in or a manual redeem via the cashier.
• Validity and expiry: bonuses have expiry dates and must be completed within the stated validity period.
• No mixing: bonuses cannot be combined unless explicitly stated. Attempting to combine offers may result in forfeiture of bonuses and associated winnings.
• Withdrawal rules: all cashouts require a minimum of $100. Withdrawals exceeding the original deposit may require additional wagering equal to the bonus amount plus $100.
• Abuse: bonus abuse, multiple accounts, automated exploitation, or circumvention of promotional rules may lead to forfeiture of winnings, account suspension, or closure.

These are representative examples. The precise rules for each offer are in the promotion’s own terms, which take precedence for that offer. See our bonus terms page for full details: /bonus-terms

Game availability and access to services

We provide a wide selection of games from multiple software partners, including major developers. Game availability depends on your location, device, and the software provider. From time to time games, features, or promotions may be added, modified, suspended, or removed without prior notice.

Scheduled maintenance, software updates, or third-party outages may temporarily restrict access. We do our best to minimize disruption, but full availability cannot be guaranteed at all times.

Fair play and prohibited activity

Play must be honest and fair. Prohibited behavior includes, but is not limited to:

• Using the site for unlawful purposes.
• Collusion, fraud, or chargeback abuse.
• Creating multiple accounts to exploit offers.
• Using bots, scripts, or unauthorized automation.
• Attempting to manipulate game outcomes or system functions.
• Providing false information or impersonating others.

If you suspect another player of wrongdoing, report it to our support team.

When we may limit accounts or withhold activity

If we reasonably suspect a breach of the rules, identity uncertainty, money laundering, bonus abuse, or other misuse, we may:

• Refuse service or entry to promotions.
• Temporarily suspend deposits, withdrawals, or gameplay.
• Void or reclaim bonus funds or winnings tied to misuse.
• Close or restrict accounts after investigation.

Actions we take aim to protect players, the integrity of games, and compliance with regulations. We will communicate the reason for action where appropriate, and we may retain funds where an investigation is ongoing or when required for compliance.

Errors, mistakes, and technical issues

Occasional errors may occur, including incorrect balances, display mistakes, misapplied bonuses, or technical malfunctions. When obvious mistakes happen, we reserve the right to correct them, cancel affected bets, or adjust account balances in a fair and proportionate way.

We will investigate errors and aim to resolve issues quickly. Where a correction affects your play, we will explain the change and the reason.

Responsible gaming and player protection

Gambling should be entertainment, not a way to make a living. Sunrise Casino supports responsible play and offers tools to help you manage activity, including deposit limits, session reminders, self-exclusion, and reality checks. If you need assistance, review our responsible gaming page for options and guidance: /responsible-gaming

If you believe you have a gambling problem, seek professional help and consider using support and treatment resources.

Intellectual property — what you may not do

All site content, branding, graphics, and software are the property of Sunrise Casino or our licensors. You may not copy, reproduce, republish, distribute, or commercially exploit site materials without written permission.

Limited use for personal, noncommercial purposes is allowed, provided you do not alter content and you respect copyright and trademark notices.

Third-party providers and linked services

Some games, payment services, and technical features are provided by third parties. Those services are subject to their own terms and availability. We are not responsible for third-party performance, downtime, or policy changes, though we will work with suppliers to resolve problems.

The site may contain links to other websites. Linked sites are not under our control, and we are not responsible for their content or practices.

Limitation of liability — practical limits

To the extent permitted by law, Sunrise Casino is not liable for losses or damages arising from:

• Technical interruptions, incompatible or unsupported devices, or network failures.
• Third-party service failures or external system outages.
• User error, including misuse of account details or failure to follow instructions.
• Force majeure events beyond our reasonable control.

We do not exclude liability for death or personal injury caused by our negligence where the law does not allow such exclusion.

No guarantees — availability and performance

The site, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, continuous availability, or that all games and payment methods will always be offered in every location. Service quality may vary based on software updates, maintenance, and third-party provider changes.

Updates to these conditions

We may update these service terms from time to time. The version posted on the website takes effect on the date shown when published, unless otherwise stated. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. Check this page regularly for revisions.

Other policies you should read

These site rules work together with other key policies. Please review:

• Privacy Policy — /privacy-policy
• Responsible gaming page — /responsible-gaming
• Bonus terms — /bonus-terms
• AML/KYC policy — /aml-kyc
• Cookie Policy — /cookie-policy

Collectively, these documents explain how we handle personal data, anti-money laundering checks, cookies, and the detailed rules for promotions.

Contact and support

If you have questions about these conditions or your account, contact our support team via live chat, the FAQ, or email at support@sunrisecasinos.com. For general site information you can also visit our homepage.

These terms are intended to create clear, fair expectations for how Sunrise Casino operates. By using the site you confirm you understand and accept these rules, and you agree to comply with the responsibilities described here while enjoying our games and services.